This Messaging Policy explains how HomeWise Agent delivers maintenance reminder texts and emails. It is part of our Terms of Service and Privacy Policy.
1. Sender identity
HomeWise Agent LLC transmits messages as HomeWise Agent, using our business phone number and email domain—not your personal cell number or personal email address.
Messages are sent on behalf of the account holder who created each reminder. A message may name that homeowner or landlord, but recipients should understand that HomeWise Agent is the sender—not a direct text or email from the account holder's personal line or inbox.
2. Recipients and consent
Only phone numbers and email addresses you attach to a given reminder receive notifications for that reminder.
You must have each recipient's permission before adding them. The app asks you to confirm consent before saving notification contacts and records when you did so. Landlords and property managers are responsible for complying with messaging and privacy laws (including TCPA and CAN-SPAM) for every tenant, vendor, or contact they add.
3. What we send and how often
Depending on your settings, messages may include:
- Due-date reminders;
- Overdue follow-ups (when enabled);
- Test messages (only when you explicitly tap Send test);
- Automated replies to STOP, HELP, or DONE; and
- Account-related texts (if you opt in to profile SMS notifications).
Volume depends on how many reminders you run, their schedules, and overdue settings. Many recipients receive roughly 1–15 texts per month, but active portfolios or daily overdue nudges can produce more.
Carriers may charge message and data rates. HomeWise Agent does not bill recipients for texts. We target major U.S. carriers but cannot guarantee delivery on every network or device.
4. Stopping SMS (STOP)
- Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to end all HomeWise Agent texts to that number.
- After STOP, we will not text that number again until the recipient replies START, UNSTOP, or YES from the same phone.
- Re-adding the number in the app does not override STOP—the recipient must text START.
- One final confirmation text may follow a STOP request.
- Live reminder texts include opt-out instructions where law or carriers require them.
5. Getting help (HELP)
Recipients may reply HELP or INFO to any HomeWise Agent text. We reply with brief instructions and a link to this policy.
Account holders can reach us at support@homewise-agent.com or through in-app support.
6. Completing a task without an account
People on a reminder's notification list can mark work done without signing in:
- Email — use the Mark complete button and confirm on the next page. The link is tied to that reminder and email address.
- SMS — reply DONE when finished.
Only contacts listed on that reminder can use these options. Account holders may still mark tasks complete inside the app.
7. Email opt-out and resubscribe
Reminder emails include an unsubscribe link. After unsubscribing, an address will not receive further reminder emails until the recipient resubscribes from the confirmation page.
Opting out of reminder emails does not close your HomeWise Agent account or stop billing or account-related email.
8. Timing and delivery
- Due reminders — usually once on the due date, in the morning in the account holder's timezone.
- Overdue nudges — when enabled, additional messages may go out on later days until the task is completed or plan limits apply.
- Test sends — only when the account holder taps Send test, subject to daily test limits on the plan.
Delivery is best-effort. We use Twilio for SMS and Resend for email. We are not responsible for carrier delays, spam filtering, network outages, or recipient settings (such as blocked senders or Do Not Disturb) that prevent or delay messages.
9. What you may not send
You may not use HomeWise Agent messaging to:
- Spam, harass, or send unsolicited marketing;
- Contact people without consent;
- Send unlawful, threatening, or abusive content;
- Replace emergency services (call 911 or local emergency numbers for urgent danger); or
- Ignore or circumvent a recipient's STOP request.
10. Emergencies
HomeWise Agent is not an emergency-alert system. For fire, gas leaks, flooding, electrical hazards, or other immediate safety threats, contact emergency services or qualified professionals right away.
11. Records we keep
We retain consent confirmations, delivery logs, and opt-in/opt-out replies to operate the service and meet carrier and legal requirements.
We do not sell or share mobile numbers or SMS consent records with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for more detail.
12. Changes
We may revise this Messaging Policy by posting an updated version and changing the "Last updated" date. Material changes may be communicated by email or in-app when appropriate.
13. Questions
Messaging questions? Email support@homewise-agent.com or use in-app support. SMS recipients may also reply HELP to any message from us.